Faqs

Due to the number of steps and uneven surfaces small children need to be carried through the caves. You are welcome to use your buggy everywhere else on site. Please note you are unable to leave any buggy at the cave entrance. There is a buggy store in the Ice Cream Parlour during busy periods and behind the Gift Shop when the Ice Cream Parlour is closed.

Yes, the caves will still be open and very safe. We control the flow of water through the caves.

Unfortunately not. The site is unsuitable for dogs (except Guide and Assistance Dogs). There are plenty of places to walk your dog nearby. Please do not be surprised or offended to be asked to see proof of eligibility for your assistance dog. Before you visit, please read the guidance on bringing your assistance dog to Wookey Hole on our Accessibility Page.
 

The cave tour lasts for approximately 40 minutes. During busy periods the Caves may be operated on a free flow system. We’ll place Guides in the Caves to answer your questions.

As the caves are naturally wet and the floor can be uneven in places, we recommend sensible footwear. We would not recommend flip-flops, high heels or bare feet.

Tesco Days Out tokens can be used as full or part payment against the standard admission cost. We cannot give any change and no other discount vouchers may be used at the same time as the Days Out tokens. Tesco vouchers cannot be used for selected special events. It is always better to check than to be disappointed on the day.
 

Yes, we have a very large, free car park on-site. However no over night camping is permitted.

We have a 400 seater restaurant that serves hot and cold food. There is a refreshments hut in the valley once you have exited the caves and an ice cream parlour which are open during peak times. The peak season is February half term, and weekends and school holidays from April to October.

There is also plenty of indoor and outdoor picnic space.

Wookey Hole is 2 miles from the city of Wells, and 20 miles from Bath (A39), Bristol (A37) and Weston-super-Mare (A371). From M5 Exit junction 22 North or South. For Satellite Navigation users our postcode is BA5 1BA.
 

Most visitors spend half to a full day at Wookey Hole depending on how long they spend in areas like the soft play and museum.

Yes, you will be given stickers when buying your tickets and these will allow you to re-enter the mill and valley at any time during the day.

Yes. However if you have a disability which prevents you from accessing the caves, we offer you a 50% discount. Please visit our Book Now page for more information.

The admission cost includes entrance into all attractions including the Adventure Golf. Please check seasonal availability on things like ‘Meet the Witch’ and Circus Shows. There are a number of vintage penny machines and additional rides in the Mill where there is a small cost to play/ride.

Wookey Hole is pleased to support local charities and schools within the postcode areas BA5, BA4, BS, and TA. To ensure we can validate your donation request, we kindly ask that all enquiries be submitted in writing on official letterheaded paper from your Charity or School. Due to the high volume of requests we receive, we are only able to assist those within our local area.

Additionally, we will only be able to consider your request if it is accompanied by a stamped, addressed envelope. We appreciate your understanding and look forward to hearing from you.

The Manager
Wookey Hole Ltd
Wookey Hole
Wells
Somerset
BA5 1BB

We are happy to work with social media influencers where they are a good fit for our social media. All requests must be emailed to [email protected] for consideration.

Gift vouchers are available here if you would like to treat your loved ones to a day trip to Wookey Hole or a Wild Wookey adventure.

Please see our Wookey Hole Caves and Mill Access Statement

Please complete the school booking form or call us to make a booking 01749 672243.

A guided cave tour, 4D cinema show, walk through Dinosaur Grove and play in the Dino Dig, paper making demonstrations, access to our three soft play zones, fun in the Mill including our Mirror Maze and Penny Arcade, a visit to our learning zones on geology and cave diving, and a game of adventure golf.

Usually at least half a day.

10.00 Arrival and walk to caves
10.45 Exit caves into the Enchanted Valley and Dinosaur Grove
11.00 Visit Cave Diving and Geology Museums
12.00 Lunch
12.30 Paper Making
1.00 Soft play and Mirror Maze
2.00 Depart
Times and activities are booked to each individual school group.

You can download the risk assessment we have produced ourselves HERE (pdf). Once your booking has been made, you are welcome to undertake your own risk assessment by visiting prior to your school visit.

Payment can be made on arrival on the day of your visit or, with prior arrangement, we can invoice you after your visit. You can pay by cash, card or cheque, payable to ‘Wookey Hole Ltd.’

We can provide storage for school packed lunches and any extra baggage by prior arrangement, please just mention this when booking.

We have toilets located in the car park, so on arrival we would advise you to use these before you book in and start your tour. There are also toilets located in Dinosaur Valley, the Mill and Restaurant.

We have plenty of free car and coach parking bays. The coach bays are located in the bottom car park as you turn into the main entrance on the left. Once parked please head to the ticket desk to book in, give final numbers, make payment and receive your receipt. You will be met by a Guide who will begin your tour.

We have indoor and outdoor options depending on the weather.